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Privacy Policy

LH-Connect is committed to protecting your personal data and respecting your privacy rights in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1. Collection of Personal Data

LH-Connect collects personal data necessary to provide our services, including:

  • Name and contact information
  • Residential address and property details (block and lot numbers)
  • Financial information for payment processing
  • Communication preferences and interaction history
  • Authentication and account security information

2. Purpose of Data Collection

Your personal data is collected and processed for the following lawful purposes:

  • Providing billing, payment processing, and financial statement services
  • Facilitating community communication and announcements
  • Maintaining a secure digital registry of residents
  • Generating financial reports and analytics
  • Ensuring system security and fraud prevention
  • Complying with legal and regulatory obligations

3. Data Protection and Security

LH-Connect implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is encrypted and stored securely using industry-standard security protocols.

4. Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this notice or as required by applicable laws and regulations. After the retention period, data will be securely deleted or anonymized.

5. Access and Correction Rights

You have the right to access, rectify, or request correction of your personal data held by LH-Connect. You may submit a request by contacting our Data Protection Officer through your account settings or via email.

6. Data Sharing and Disclosure

LH-Connect does not sell, rent, or lease your personal data to third parties. We may share your data only with:

  • Authorized HOA officers and administrators (for legitimate business purposes)
  • Payment processors and financial institutions (for payment processing)
  • Legal authorities (when required by law)
  • Trusted service providers bound by confidentiality agreements

7. Withdrawal of Consent

You may withdraw your consent to data processing at any time by submitting a written request to our Data Protection Officer. However, withdrawal of consent may affect your ability to use certain features of the platform.

8. Contact Information

For inquiries, concerns, or requests related to your personal data, please contact our Data Protection Officer:

Email: lhconnectadmin@gmail.com
Address: LH-Connect Privacy Office

9. Policy Updates

LH-Connect reserves the right to update this privacy policy to reflect changes in our practices or applicable legislation. We will notify users of any material changes via email or through the platform.

10. Complaint Resolution

If you believe your personal data has been mishandled, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, in accordance with the Data Privacy Act of 2012.